We value your feedback regarding all aspects of our services including the manner in which policies and procedures are implemented and overall staff performance.  Occasionally, despite our best efforts, situations occur which may give you cause for concern.  We encourage you to share your questions or concerns with us so that we can work together to come to a resolution as we work to provide the best possible learning environment for your child.

 

Should a situation occur which gives you cause for concern, please first address it with your child’s teacher.  If your concern involves the teacher and you are not comfortable addressing it directly with him or her, please contact your Center Director immediately.

 

The Center Director is required to address your concerns within 48 hours of your notification.  If you feel that your concerns have not been adequately addressed, please contact either the Program Specialist at 941-9414 or the President for further assistance.  If you prefer to outline your concern via email first, please send your email to concerns@kcaapreschools.org.  All emails sent to this address will be read by the President.  If you do not receive a reply within two working days, please call the President at 941-9415.  It is our goal to ensure that we work together to resolve issues so your child can learn in the best environment possible.

 

Under no circumstances is it acceptable for one parent to approach another parent regarding their child’s behavior.  Any concern regarding a classmate’s behavior should be shared with the Center Director.  It is the Center Director’s responsibility to ensure the safety of all children enrolled and to ensure that established policies and procedures are being followed.